Scribner's Catskill Lodge: where ذكذكتسئµ powers luxury hospitality
Since adopting ذكذكتسئµ, this luxury US property has enhanced its operations, allowing the team to focus on what matters most: creating memorable guest experiences.
Scribner's Catskill Lodge customer story
More time
for guests thanks to automation
$122
average value added per reservation
0.03%
chargeback rate
About Scribner’s Catskill Lodge
is an iconic luxury property located in the picturesque, year-round destination of the Catskills, US. Their newest accommodation, The Rounds, consists of 11 luxury cabins just a short distance from the Lodge. These uniquely designed cabins feature oculi for stargazing, outdoor soaking tubs and decks offering 360-degree views. With a locally inspired restaurant, multiple indoor and outdoor event spaces, and over 20 acres of mountainside, guests have a lot to explore.
The team is passionate about offering guests a peaceful stay while handling the complexities of hospitality with efficiency. For this, ذكذكتسئµ has been an essential partner.
“ذكذكتسئµ streamlined our operations, giving us more time to focus on service personalization. Our team can respond more promptly to each guest’s unique needs, creating a true luxury experience.â€
User-friendly system simplifies property management
Challenge
Before ذكذكتسئµ, Scribner’s Catskill Lodge struggled with a difficult-to-use PMS that required extensive training, lacked real-time insights and slowed down team efficiency. Their previous system detracted from the relaxed, guest-centric atmosphere they wanted to maintain.
Solution
ذكذكتسئµ significantly improved operational efficiency at Scribner’s Catskill Lodge. Its user-friendly interface simplified managing reservations, filtering and adjustments. With a more intuitive PMS in place, the team now spends more time engaging with guests rather than getting caught up in admin. This has led to improved time management and a smoother workflow across departments. Real-time analytics and integrations with systems like Akia for guest communication have further enhanced overall efficiency. This alignment helps the team maintain the serene, guest-centric atmosphere their visitors love.
Result
• $122 average value added per reservation
“We chose ذكذكتسئµ for its simplicity and ease of use. It’s given us the tools to focus on creating memorable guest experiences instead of managing complicated admin tasks.â€
ذكذكتسئµ Payments seamlessly handles charges and refunds
Challenge
Handling payments – whether processing refunds or syncing charges from the restaurant – was cumbersome and prone to delays with the previous system.
Solution
ذكذكتسئµ Payments offered a quick, user-friendly solution for both refunds and charges, integrating effortlessly with the °ù±ً²ُ³ظ²¹³ـ°ù²¹²ش³ظ’s system. Room charges can be processed directly through ذكذكتسئµ, making the check-out experience more enjoyable for both guests and staff. Scribner's Catskill Lodge now has an efficient, error-free payment process, contributing to a hassle-free guest experience.
Result
• 0.03% chargeback rate (industry average is 0.5%)
Major time savings across all departments
Challenge
With multiple departments – Front Desk, Housekeeping, Accounting and Marketing – working on disconnected systems, efficiency was difficult to achieve. Managing tasks and reporting often took longer than necessary.
Solution
ذكذكتسئµ centralized all operations into one easy-to-use platform. The intuitive system allows every department to function more efficiently, from reservations and housekeeping coordination to refunds. Scribner’s Catskill Lodge staff now spend significantly less time on operational tasks thanks to ذكذكتسئµ. The platform allows team members to quickly access essential data, improving decision-making and ensuring a seamless guest experience. °ص³َ±ً²â’r±ً also reporting faster training times and smoother onboarding for new staff.
Result
• Centralized operations and real-time communication between departments
“ذكذكتسئµ is powerful yet simple. It saves us so much time and keeps everything in one place. It’s perfect for today’s tech-savvy hospitality world.â€
.webp)
Make it remarkable.
Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?